Shipping Policy

Delivery time = order processing time + shipping time

Due to the surge of orders during holiday sales, our team will be very busy, so please check your order info carefully before payment. Once an order is placed, we may not be able to change it for you. But we will do our best to help you. Please note the current order processing time has been extended to about one week. Thank you for your understanding and support.

1. PROCESSING

• Non-custom orders are shipped out within 2-3 business days.
• Custom product may take about 3-7 business days to make.

Depending on how overwhelmed with orders we are, processing takes from 2-7 days. Sometimes it can be longer, such as before a holiday or occasionally when our posts unexpectedly go viral on social media and get a high volume of orders. Shipping fee will depend on what you choose when you check out. If you want to receive your package at a specific time, please place your order long enough in advance.

After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. Please allow up to 24 hours for your tracking information to be updated.

Please Note:

• We are not responsible for items delivered to an incorrect address provided by the customer.
• Prior to placing your order, we suggest double checking the information entered.

2. HOW LONG DOES SHIPPING TAKE?

*Shipping times are only estimates and unfortunately, cannot be guaranteed.

*We DO NOT ship to PO BOXES or APO

*Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.

3. SHIPPING FEES

*Please note, we are not liable for any extra charges by the post office, Shipping fees are non-refundable.

• We are not responsible for all packages unable to be delivered due to an insufficient or incorrect address or receiver rejected the shipment.
• Please be patient with package arrival dates and order as early as possible if you are trying to have a product arrive in time for a birthday or trip!
• For all orders: We are not responsible for lost or stolen items if the courier has marked your item as delivered or if the courier holds your item at your request.